Effective Date: 04/01/2025
At TrueRx Consulting, your privacy is not only respected — it’s protected. We are committed to safeguarding your personal, medical, and health-related information with the highest standard of care. Although we are not a dispensing pharmacy or healthcare provider bound by HIPAA as a “covered entity,” we voluntarily adhere to HIPAA-compliant practices and protections to ensure that your information remains confidential and secure.
This Privacy Policy explains how we collect, use, store, and protect your information, and what your rights are regarding your data when using our website, booking a consultation, or receiving services.
1. Our Commitment to Privacy and Confidentiality
We understand the sensitive nature of healthcare information. All personal and health-related data collected by TrueRx Consulting is treated with strict confidentiality and protected using HIPAA-compliant systems and best practices. This includes:
Encrypted communication (SSL-secured website and encrypted email platforms)
Secure storage of records in password-protected, access-limited environments
Private communication portals when discussing health-related topics
Limited access — only authorized personnel may access health-related records
Your privacy is at the core of what we do.
2. Information We Collect
We may collect the following information when you interact with us online, by phone, or through consultation:
a) Personal Information
Full name
Email address
Phone number
Mailing address (if applicable)
Demographic information
Preferred contact method
Any other information you voluntarily provide
b) Health-Related Information (Protected Health Information, or PHI)
Medication lists
Current or past health conditions
Known allergies
Insurance formulary details
Lab results (if you share them)
Consultation notes
Other treatment or clinical data shared during services
All health-related information is stored and managed in HIPAA-compliant platforms.
c) Technical & Website Data
IP address
Browser and device type
Pages visited on our site
Time and date of access
Referring website
Cookies or tracking pixels (only with your consent)
3. How We Use Your Information
We use the information we collect to:
Provide pharmacy consulting services and care coordination
Communicate with you about appointments, recommendations, or follow-ups
Create and maintain service records
Share consultation summaries with your provider (only with your consent)
Assist with insurance communications, prior authorizations, or formulary checks
Improve our website and user experience
Comply with legal, ethical, or recordkeeping obligations
We will never use your information for marketing without your explicit consent.
We do not sell or rent your personal or health information to any third party.
4. How We Protect Your Information
We implement administrative, technical, and physical safeguards to protect your data, including:
SSL encryption for all web traffic
HIPAA-compliant platforms for secure storage
Device encryption and access control
Staff training on privacy protocols
Secure third-party scheduling (e.g., HIPAA-compliant versions of Calendly, Google Workspace, or Zoom, if used)
Despite these protections, no system is 100% immune to breaches. We cannot guarantee absolute security, but we take every reasonable step to ensure your data remains safe.
5. HIPAA Compliance Disclaimer
While TrueRx Consulting is not a HIPAA-covered entity, we voluntarily follow the privacy, security, and data handling principles outlined in the Health Insurance Portability and Accountability Act (HIPAA). All health-related data is treated with the same level of care and confidentiality that would be expected from a HIPAA-covered entity.
If we ever need to interact with HIPAA-covered providers (such as your doctor, specialist, or pharmacist), we will do so in accordance with your written or verbal consent and will use secure communication channels when transmitting information.
6. When We Share Information
We do not share your information unless one of the following applies:
You give us written or verbal consent to communicate with your doctor, provider, pharmacy, or insurance
It is required by law, such as in response to a subpoena or court order
To trusted third-party service providers who assist with scheduling, billing, or communication, and only if those parties agree to keep your information confidential
We never share your data for marketing purposes, and we do not sell your personal or health data under any circumstances.
7. Your Rights
You have the right to:
Access the information we hold about you
Request a correction to any inaccurate data
Request the deletion of your data (where allowed by law)
Withdraw consent to any sharing or communication
Request a copy of your consultation records
To make a request, email us at: [[email protected]]
We will respond to all data requests within 30 days.
8. Data Retention
We retain your information only as long as necessary:
To fulfill service obligations
To comply with professional, ethical, or legal recordkeeping standards
To maintain documentation of consultations, in case you or your provider request a summary later
Once information is no longer needed, it will be securely deleted or anonymized.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parent or guardian consent.
We do not knowingly collect personal information from minors without proper authorization.
10. Cookies & Analytics
Our website may use cookies or analytics tools (like Google Analytics) to improve site performance and understand visitor behavior. This data is anonymous and does not include personal health information.
You may opt out of cookies through your browser settings.
\11. Changes to This Policy
We may update this policy as needed to reflect changes in laws, services, or technology. Updates will be posted to this page with a new "Effective Date" at the top. Continued use of our website or services means you accept the updated terms.
12. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we protect your data, contact us at:
TrueRx Consulting
📧 Email: [[email protected]]
📞 Phone: [YourPhoneNumber]
📍 Based in New Mexico
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